Refund policy

Return and Refund Policy

At Loushee, we care about your experience and strive to ensure your satisfaction with every order. Please read our return and refund policy carefully before making a purchase.

🕒 Return Window

We offer a 7-day return/exchange window from the date of delivery.

📦 Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

You must provide a clear unboxing video of the product from the moment the package is opened.
The product must be in its original condition and packaging.
You must email us at support@loshee.com with:
- The unboxing video
- Clear images of the defective item
- Images of the courier packaging

⚠️ Note: Items damaged due to mishandling (e.g., opening with scissors or sharp objects) are not eligible for returns or refunds unless the damage is visible in the unboxing video.

🚚 Return Shipping

Return shipping is free — it is handled by our supplier.
The return address is:
QikInk.com, 42A, Ambrose Nagar, Somanur Road, Karumathampatti, Coimbatore, Tamil Nadu - 641659

❌ Non-Returnable / Non-Refundable Items

Products damaged due to customer handling
Items returned without an unboxing video
Orders where damage was not reported within 7 days
Sale items or gift cards (if applicable)

🔁 Exchanges

We offer exchanges only under the following conditions:

Defective or wrong items delivered (as verified through the unboxing video and packaging images)
Exchange for wrong size or personal preferences will require placing a new order at customer’s expense

💰 Refunds

Refunds are processed to your bank account or UPI within 10–14 working days after approval.
We will notify you once the return is inspected and the refund is approved.
If more than 15 working days have passed since approval and you haven’t received your refund, please contact us at support@loshee.com.